MaxProf - Notice history

All systems operational

Network & Broadband Connections - Operational

98% - uptime
Sep 2023
Oct 2023
Nov 2023

Hosted IP PABX Telephone System - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

VPN Connection - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

AP System - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

MS Exchange Sever / Outlook Server - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

Pumba Server / Invoice Trace - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

MXEMC Data Server - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

MXNAS Server - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

MaxProf Website (maxprof.co.za) - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

MS Office365 Applications - Operational

100% - uptime
Sep 2023
Oct 2023
Nov 2023

Third Party: QuickBooks → QuickBooks Desktop → United Kingdom - Operational

Third Party: QuickBooks → QuickBooks Online → United Kingdom - Operational

Notice history

Nov 2023

Network Conflict / Network Issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    There is a conflict on the branch VPN connection. We are investigating the additional IP address that is causing the problem.

  • Investigating
    Investigating

    We are currently investigating this incident. A Network conflict happened over weekend.

Oct 2023

Durban internet lines down
  • Monitoring
    Monitoring

    Internet connection restored. Will closely monitor the connection.

  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to work on a fix for this incident. Our ISP provided a fixed LTE router that we can use in the office in the meantime.

  • Update
    Update

    Link is down due to up node X0047. AP01 is down leads E12984 to be down. Team is on site and investigating and checking cables and connectors on top tower.

  • Identified
    Identified

    MTN required riggers to swap out radio equipment on the towers.
    Our ISP provided a fixed LTE router that we can use in the office in the meantime.

  • Investigating
    Investigating

    Service provider have escalated to the technical department. Waiting for feedback for our ISP.

  • Identified
    Identified

    We've officially notified our Internet Service Provider (ISP) about the issue, and a fault report has been submitted to MTN.

  • Investigating
    Investigating

    Internet connectivity is currently experiencing disruptions. Our team is actively investigating the situation at our Durban office

User Login issue on AP System
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently experiencing some technical issues with the AP system. User cannot login to the AP system.

  • Resolved
    Resolved

    The AP System issue has been successfully resolved, and users can now log in.

Scheduled Network Maintenance
  • Completed
    October 13, 2023 at 5:00 AM
    Completed
    October 13, 2023 at 5:00 AM

    Maintenance has completed successfully.

  • In progress
    October 12, 2023 at 7:10 PM
    In progress
    October 12, 2023 at 7:10 PM

    Maintenance is now in progress.

  • Planned
    October 12, 2023 at 7:00 PM
    Planned
    October 12, 2023 at 7:00 PM

    During this maintenance period, we will be performing necessary upgrades and optimizations to enhance the stability and performance of our core network. While we strive to keep disruptions to a minimum, please be aware that there may be temporary interruptions in internet and server connectivity during the maintenance window.

    What to Expect:
    Internet connectivity may experience intermittent outages.
    Server access (both local and remote) may be temporarily unavailable.
    We understand the importance of a reliable network and will make every effort to complete the maintenance efficiently. We will be closely monitoring the process to ensure a smooth and swift resolution.

  • In progress
    October 11, 2023 at 10:05 PM
    In progress
    October 11, 2023 at 10:05 PM

    Public IP address updated on routers.

Users are unable to receive external email messages within Exchange Online
  • Investigating
    Investigating

    User impact: Users are unable to receive external email messages within Exchange Online.

    Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

  • Resolved
    Resolved

    We’ve completed our deployment of the change, which was a targeted reversion of the code issue causing impact. Users should now be experiencing mitigation, though some residual delays may still occur over the next hour as the change completes.

  • Identified
    Identified

    Current status: We’re analyzing sample throttling IPs from simple messages to confirm whether the issue with the portion of SQL infrastructure is causing impact, before we begin formulating a remediation plan.

Sep 2023

Internet Connection Down
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Openserve engineers are working on resolving this issue as soon as possible.

  • Investigating
    Investigating

    Openserve has informed us of a network outage affecting Moreleta Park, affected clients will experience limited to no connectivity. Openserve engineers are working on resolving this issue as soon as possible. We sincerely apologise for any inconvenience caused.

Sep 2023 to Nov 2023

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